Refund Policy

1. Overview

At EzRemove, we use a simple one-time payment model. All purchases are made as single, non-recurring payments for credits or services, and we do not offer subscription-based billing.

We want you to have a positive experience with our service. Please review the refund policy below before making a purchase.

2. Acceptance of This Policy

By completing a purchase, you confirm that you have read and understood this Refund Policy and agree to its terms.

If you have any questions or concerns about our service or pricing, we encourage you to contact us before making a payment. Our support team will be happy to assist you.

For refund requests or general inquiries, please allow up to 48 hours for our support team to respond.

3. Refund Eligibility

To ensure fairness for all users, refunds may be considered when the following conditions are met:

1. The purchase is the first transaction associated with your registered account.
2. No more than 50 credits have been used.
3. The refund request is submitted within 3 days of the purchase date.

If your request meets the conditions above, our team will review it and process the refund as soon as possible.

4. Important Notes

1. "First purchase" refers only to the initial payment made under a registered account. Additional credit purchases or repeat payments are not considered first purchases.
2. All payments on EzRemove are one-time purchases and do not automatically renew.

5. Refund Processing

Once a refund request is approved, the refunded amount will be returned to your original payment method. Please allow approximately 5–10 business days for the funds to appear, depending on your bank or payment provider.

6. Contact Us

If you have any questions about this Refund Policy or wish to submit a refund request, please contact our support team at: [email protected]

This Refund Policy is subject to the Terms and Conditions of Use of EzRemove.